This Refund Policy explains our policies regarding refunds, cancellations, and billing for GEX Pro Terminal subscriptions.

1. Overview

GEX Pro Terminal offers subscription-based access to our platform. All subscriptions are processed through Stripe and are subject to the following policies:

2. Subscription Tiers

Tier	Price	Billing Cycle
Free	$0/month	N/A
Pro Trader	$29/month	Monthly recurring
Elite Analyst	$99/month	Monthly recurring

3. Free Trial Period

• The 14-day period begins on the date of your first payment
• To request a refund, contact us at gexpro@asiaquant.com
• Refunds are processed within 5-14 business days
• This guarantee applies ONLY to first-time subscribers
• If you've previously subscribed and cancelled, the guarantee does not apply

4. Recurring Billing

• Subscriptions automatically renew each month on your billing date
• Your payment method will be charged automatically unless you cancel
• You will receive email notifications before each billing cycle
• Prices are subject to change with 30 days notice

5. Cancellation Policy

How to Cancel

You can cancel your subscription at any time through:

• Your Account Settings page on the platform
• Contacting support at gexpro@asiaquant.com

Effect of Cancellation

• Access Continues: You retain access until the end of your current billing period
• No Partial Refunds: We do not provide pro-rated refunds for partial months
• No Auto-Renewal: Your subscription will not renew after the current period ends
• Data Retention: Your account data is retained for 90 days after cancellation

6. Refund Eligibility

Eligible for Refund:

• Cancellation within 7 days of initial subscription (first-time subscribers only)
• Technical issues preventing access to the platform (verified by our support team)
• Duplicate or erroneous charges
• Unauthorized charges (must be reported within 30 days)

NOT Eligible for Refund:

• Cancellation after the 7-day trial period
• Change of mind after using the service for more than 14 days
• Failure to cancel before renewal
• Trading losses incurred while using the platform
• Dissatisfaction with trading results or market conditions
• Lack of use or forgetting about the subscription

7. Refund Process

To request a refund:

1. Email gexpro@asiaquant.com with your account email and reason for refund
2. Our support team will review your request within 5 business days
3. If approved, refunds are processed within 5-14 business days
4. Refunds are issued to the original payment method via Stripe

8. Downgrades and Upgrades

Upgrading (e.g., Pro → Elite)

• Upgrade takes effect immediately
• You are charged the pro-rated difference for the current billing period
• Future billing reflects the new tier price

Downgrading (e.g., Elite → Pro)

• Downgrade takes effect at the end of your current billing period
• No refund is provided for the difference in price
• You retain Elite features until the period ends

9. Failed Payments

• If a payment fails, we will retry up to 3 times over 7 days
• You will receive email notifications of failed payments
• If payment fails after retries, your subscription will be cancelled
• You can resubscribe at any time by updating your payment method

10. Price Changes

• We reserve the right to change subscription prices
• Existing subscribers will be notified 30 days in advance
• New prices apply to renewals after the notice period
• You can cancel before the new price takes effect

11. Disputes and Chargebacks

Important: Please contact us before initiating a chargeback with your bank.

• Chargebacks may result in immediate account suspension
• We will work with you to resolve billing issues
• False or fraudulent chargebacks may result in permanent ban

12. Account Termination by Company

We reserve the right to terminate accounts for:

• Violation of Terms of Service
• Fraudulent activity or payment disputes
• Abuse of the platform or other users

In cases of termination by the company, refunds are provided at our sole discretion.

13. Special Promotions

• Promotional pricing and trial periods may have different refund terms
• Specific terms will be clearly stated at the time of promotion
• Promotional refund terms supersede this general policy

14. Data After Cancellation

• Account data is retained for 90 days after cancellation
• You can reactivate your account within 90 days and retain your data
• After 90 days, all account data is permanently deleted
• You can request immediate data deletion by contacting support

15. Contact for Billing Issues

For any billing questions, refund requests, or payment issues:

• Email: gexpro@asiaquant.com
• Subject Line: "Billing - [Your Issue]"
• Include: Your account email and transaction details

16. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use after changes indicates acceptance of the updated policy.